RPA has taken center stage as an excellent method of revolutionizing the workplace. Automating tedious and manual tasks permits businesses the space to focus on other important future initiatives and developments. However, many companies are suspicious of implementing RPA, and may not take the time to learn how it really works. Fear and misconceptions about the future of technology can prevent companies from stepping into the future.
Read further to learn about the major myths surrounding RPA right now and the benefits gained from introducing RPA to your company.
RPA isn’t right for my industry.
You’d be surprised how many industries there are where RPA can apply—virtually, any industry. For example, these areas could include life sciences, financial services, media, and communications, CPG and manufacturing, the public sector, and more. RPA can be applied to any high-volume, rules-based, repetitive task. RPA could manage fraud detection, customer communication, or appointment scheduling in the healthcare field.
RPA won’t have a return on investment.
Overall, the superior customer experience offered by RPA is an excellent feature and worth the investment. An improved customer experience translates to happier customers.
For example, call centers that use RPA are able to uncover the true perspective of customers based on the analysis of vocal features, an inspection of the conversation, and other collected data. This allows companies to retrieve important actionable data that doesn’t require manually requesting feedback from a customer. By analyzing customer interactions behind the scenes, important data can feed into the improvement of the customer experience overall.
In a Computer Economics Technology Trends 2019 study, 12% of 250 companies surveyed said they had adopted RPA in some capacity. Half of those companies, which covered a wide range of enterprise systems ranging from CRM to supply chain management, reported a return on ROI within the first 18 months. Companies reported many benefits from implementing RPA, ranging from an improved customer experience that showed improvement in customer loyalty, financial benefits from thousands of hours saved on tedious tasks, and much more—financial and otherwise.
We’re being overrun by robots.
Of course, the anxiety over emerging technologies is always the common theme during the introduction of any new technology—will these “robots” take over the workforce?
We’re now in a future where robotics doesn’t quite look how we imagined. When the concept of robots was first conceived, many imagined humanoids, metal bodies sitting at desks and walking around, moving as humans do. However, in RPA, the “robots” section of the acronym simply refers to the software that assists employees in automating simple tasks. RPA requires human maintenance and cooperation, and by acquiring knowledge surrounding these important technologies that revolutionized and redefine labor, these employees can become versed in even more progressive automation systems.
With menial tasks fine-tuned and human error reduced, companies can shift their resources to focus on deeper initiatives, such as sales and marketing,
Don’t stop the speed of progress within your company by eliminating the possibility of RPA. With a holistic solution, you can transform your business. We focus on niche industries and the technology solutions that benefit them.
Our RPA services include:
- Virtual Workforce Planning
- Enterprise RPA Roadmap Development
- System Integration/Interfacing with RPA
- Data Management – Input and Output Transmission
- Center of Excellence for Enterprise Automation Management
- Task & Process Automation with Attended & Unattended Bots
By eliminating tasks with more room for human error, companies and industries that use RPA can open up time and resources to develop other important areas of their company.