Call center interactions have moved away from more meaningful interactions and more toward agent research. We know how it goes: we have a less-than-ideal phone call with a customer service agent after having been on hold for half an hour,…
Call center interactions have moved away from more meaningful interactions and more toward agent research. We know how it goes: we have a less-than-ideal phone call with a customer service agent after having been on hold for half an hour,…
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