Call center interactions have moved away from more meaningful interactions and more toward agent research. We know how it goes: we have a less-than-ideal phone call with a customer service agent after having been on hold for half an hour,…
automation
The prospect of the 4th industrial revolution has brought about a very specific type of anxiety and types of questions about the onset of automation in most, if not all industries. If it isn’t the question of when automation will…
State governments are turning to artificial intelligence (AI) and robotic process automation (RPA) to grow and automate many of their business processes. Many see these emerging technologies as a useful tool to reduce paper work and automate tedious manual tasks….
Growth Trends for RPA Global Market Gartner recently published its first-ever Magic Quadrant for Robotic Process Automation Software that offers an in-depth analysis of the RPA market across the globe. According to Gartner, RPA software is the fastest-growing segment of…
Keep Employees Happy and Retain Your Workforce with Automation Completing repetitive tasks often leads to boredom and can cause employees to quit their job. According to a 2017 Smartsheet survey, more than 40 percent of respondents said they spend at…
6 Steps to Build Your RPA Center of Excellence So you’ve seen the light and now you’re ready to start your RPA journey. But, before you jump in, it’s important you and your team understand how the new system works…
Healthcare Meets Intelligent Automation The Cleveland Clinic, one of the top hospitals in the country, recently launched a new center to promote its efforts to use artificial intelligence (AI) in healthcare. The new center will focus on using AI and…
Automating the Government Workforce In 2018, the Office of Personnel Management (OPM) estimated that workloads for 60 percent of federal employees could be cut by 30 percent, and nearly half of all work activities can be automated with existing technology….
4 keys to make RPA work for you and your team Automation is proven to make work “more human,” according to Automation Anywhere, but that’s only possible when automation is done correctly and with a plan in mind. Robotic Process…
Automating processes in education Public school teachers and administrators face unique challenges on a daily basis in and out of the classroom. Besides helping their students to the best of their ability, they are faced with piles of paperwork, items…
