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Process Capabilities - Confiance

Process Capabilities

Seems a lot of process lifecycles–tend to take a cyclical approach. i.e. some kind of loop most likely aligned with a continuous improvement approach.

As you move past the initial application of process improvement you start seeing that organizations tend to get lost in the BPM lifecycle believing the “process” alone is the deliverable. This obviously leads to misaligned expectations & results within organizations.Confiance Essential Process Capabilities

So the key to remember “process” is an approach to change, transformation to get results that organizations desire.  Therefore when you approach BPM from the result oriented perspective here are some key capabilities that it requires: