Confiance Newsletter (February 2018)

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Intelligent Automation in Practice

The conversation to automate tasks often starts in a specific area like human resources and accounting, where there is a large amount of repetitive and manual administrative tasks that are completed using a standardized process. Whether it’s filing and updating forms, completing payroll and batch processing, or maintaining data for auditing purposes, there’s a gold mine of opportunities for automation in every organization.

We are now in an era of human-machine interface for repetitive and rote processes where software tools, or “robots,” are used for critical business tasks. And humans are working smarter thanks to tools like robotic process automation (RPA) that allow them to focus on more strategic projects.

Across HR, finance, IT and supply chain operations, there are document-driven processes that easily fall under the scope of an automation strategy. Companies that embrace digital transformation and use people, processes and technology to meet the demands of customers will deliver superior business results.

RPA is one of the most transformational tools for organizations today. It is not expensive nor complex compared to other technologies, and is successful at improving service delivery, increasing compliance, reducing costs and giving customers a better experience.

If you take a look at your organization’s workflows, many of them are already standardized, making them a good candidate for automation. Instead of being bogged down by legacy systems, create a new type of workforce that broadens business opportunities with intelligent automation.
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