Call center interactions have moved away from more meaningful interactions and more toward agent research. We know how it goes: we have a less-than-ideal phone call with a customer service agent after having been on hold for half an hour,…
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Learn more about Confiance and the ground-breaking change we've successfully spurred in a number of businesses in many different industries.
The prospect of the 4th industrial revolution has brought about a very specific type of anxiety and types of questions about the onset of automation in most, if not all industries. If it isn’t the question of when automation will…
As the world of pharmaceuticals develops at a rapid speed, companies are looking for methods to make menial tasks more efficient, in order to focus on the most important elements of pharmaceutical development. Of course, the new criterion for clinical…
State governments are turning to artificial intelligence (AI) and robotic process automation (RPA) to grow and automate many of their business processes. Many see these emerging technologies as a useful tool to reduce paper work and automate tedious manual tasks….
Growth Trends for RPA Global Market Gartner recently published its first-ever Magic Quadrant for Robotic Process Automation Software that offers an in-depth analysis of the RPA market across the globe. According to Gartner, RPA software is the fastest-growing segment of…
The Future of Work A technological revolution is underway as the lines between the physical, digital and biological spheres start to blur. We are on the cusp of the Fourth Industrial Revolution, altering the way we live, work and relate…
Keep Employees Happy and Retain Your Workforce with Automation Completing repetitive tasks often leads to boredom and can cause employees to quit their job. According to a 2017 Smartsheet survey, more than 40 percent of respondents said they spend at…
3 Ways to Leverage Robotics in Life Sciences We’ve talked about the benefits of robotic process automation (RPA) and how it automates repetitive, mundane, back office tasks that take hours of time to complete manually. RPA also brings to the…
6 Steps to Build Your RPA Center of Excellence So you’ve seen the light and now you’re ready to start your RPA journey. But, before you jump in, it’s important you and your team understand how the new system works…
Healthcare Meets Intelligent Automation The Cleveland Clinic, one of the top hospitals in the country, recently launched a new center to promote its efforts to use artificial intelligence (AI) in healthcare. The new center will focus on using AI and…