Business Process Design & Rationalization for SAP

Case Studies

Utilizing Confiance’s expertise in the use and application of the ARIS and SAP Platforms, our client developed robust, SAP-based business focused models to improve business processes across the organization.

Confiance led a global, privately-held company in an SAP-driven business transformation initiative, providing expertise in the use and application of the ARIS for SAP Platform. To construct and execute a substantial business process documentation project plan, the company sought expertise on how to take SAP-centric models that had come from its Solution Manager environment and translate them into a view of how the company executed relevant business processes.

The Challenge

Our client aimed to establish a business repository that could be leveraged for end-user training, project roll- outs and process optimization. Using the ARIS Platform, modeling techniques and process documentation as a foundation, this would lead ultimately to implementing BPM in coming years.

Since they were a seasoned user of the SAP software suite, its executive management decided to effectively employ the ARIS Platform to more fully model how the company’s various business processes were being implemented. This entailed moving SAP process mod- els from Solution Manager into ARIS and in educating the company’s SAP implementation team in creating relevant ARIS methods at different levels of abstraction. Several challenges arose:

  • Resources were constantly being moved in and out of the Center of Excellence.
  • Not everyone had adequate training in the ARIS Platform.
  • Most team members had no business modeling experience.
  • The company faced an aggressive completion dead- line for this initiative.

The Solution

We started with resolving strategic conflicts around the SAP Solution Manager structure (versus what the ARIS process structure should be) and in migrating models from one structure to the other. Confiance helped trans- form their technical SAP information into an enterprise business repository to establish a solid foundation

for successfully using BPM. Confiance also helped to evolve their standards, conventions, and approach in order to position the company for success.

The Result

The ARIS enablement and mentoring initiative has been very successful. “Confiance was adept at understanding our environment and accelerated our skills development,” noted a senior manager. “They saved us from many trial-and-error situations in modeling techniques and in fully utilizing ARIS. We’re getting favorable reactions as we expose the tool and techniques to our business partners and other CIS organizations.” A more consistent set of methods and conventions are in place and team members have been mentored in the application and the business modeling process.


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