4 keys to make RPA work for you and your team
Automation is proven to make work “more human,” according to Automation Anywhere, but that’s only possible when automation is done correctly and with a plan in mind.
Robotic Process Automation (RPA), specifically, is very useful in many industries for a variety of reasons, but only when certain things are done before the implementation. Here are 4 keys to make RPA work for you and your team:
- Document existing processes. Before integrating RPA into your workplace, it’s important to know what it will do, who it will affect and how it will be used. What daily tasks are repetitive? Can RPA be used to streamline those processes? If so, document the current process and how it will change with the integration of RPA. This will form a basis for your entire RPA integration.
- Prioritize by ROI and risk. Most projects are best done in segments, including RPA. After documenting the processes that can be automated, it’s important to evaluate the risks and ROI associated with each one. When you do implement RPA into your processes, choose the ones with the least risk and highest ROI. This can be tricky, but an RPA consultant can work with your team to help you determine ROI and risk associated with different processes. Plus, RPA will always save you and your employees time.
- Test and record exceptions. When it comes to handling exceptions in the testing phase, it’s important not only to test and retest in multiple scenarios on multiple devices, but it’s also important to record the exceptions themselves as well as the testing results. Recording exceptions is critical for when your business expands or changes. Small details input incorrectly can create more manual work, which defeats the purpose of RPA, so it’s important to know what exceptions to change when details change.
- Provide employees with more creative and strategic outlets. Once you know what tasks will be automated, you know which employees will be affected by the change. Plan ahead and give them other tasks to do that are more creative. If you don’t plan on rolling out RPA on a specific process for a few months, inform the employees involved and let them brainstorm projects for themselves. Have they been putting off a project for a few years because they haven’t had the time? Has your organization delayed the roll out of a product or service because it needs further development? Connect your employees’ strengths with the various projects that arise now and they will become excited about the change in their positions due to automation.
Utilizing RPA in your business can cut costs, save time and improve overall employee experience when done correctly. Make sure you work with an RPA expert to ensure you’re receiving the most from your robots. Learn more about Confiance’s RPA services at this link.