Process Governance

Confiance guides a global biologics Pharma company – a world leader in innovative vaccine research & development – to establish foundational capabilities including governance, methodology, and standards to drive BPM through the organization.

The Challenge

Our client’s Process and Architecture group wanted to: Establish a consistent approach to engage stakeholders within the organization; to define a standardized method to design and analyze processes; and to establish their BPM role within the company.

The Solution

At the outset of the engagement, Confiance embarked on a fact-finding discovery initiative.

Next Confiance crafted a BPM foundation by defining the following deliverables:

  • BPM Charter
  • BPM Governance
  • BPM Collaboration
  • Methodology Standards
  • Business Architecture Framework
  • Business Process Modeling Procedures


Confiance populated the enterprise repository with a set of processes to provide an example of what models would look like once the standards had been applied and the models adhered to the recommended methodology approach.


To support the change management component of the governance program Confiance further developed and delivered robust classroom training as well as bespoke e-squaredTM e-learning to enable enterprise adoption.

The Result

With the creation of the BPM foundational materials, the client was able to identify activities necessary for the development and on-going sustainment of their Busi- ness Process Management (BPM) Program.


The BPM Governance document enabled our client to identify the needed leadership and operational structure to support their BPM Program.

The Business Architecture Framework provided the process landscape structure and the definition of the business process modeling procedures provided clear direction on the business process model lifecycle.